Federal Agency Customer Experience Act of 2021
USA117th CongressS-671| Senate
| Updated: 6/23/2022
Margaret Wood Hassan
Democratic Senator
New Hampshire
Cosponsors (1)
Homeland Security and Governmental Affairs Committee
- Introduced
- In Committee
- On Floor
- Passed Chamber
- Enacted
Federal Agency Customer Experience Act of 2021 This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.
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Timeline
Introduced in Senate
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
Message on Senate action sent to the House.
Received in the House.
Held at the desk.
Government Operations and Politics
Congressional oversightGovernment information and archivesGovernment studies and investigationsPerformance measurement
Federal Agency Customer Experience Act of 2021
USA117th CongressS-671| Senate
| Updated: 6/23/2022
Federal Agency Customer Experience Act of 2021 This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.
Suggested Questions
Get AI-generated questions to help you understand this bill better
Timeline
Introduced in Senate
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
Message on Senate action sent to the House.
Received in the House.
Held at the desk.
Margaret Wood Hassan
Democratic Senator
New Hampshire
Cosponsors (1)
Homeland Security and Governmental Affairs Committee
Government Operations and Politics
- Introduced
- In Committee
- On Floor
- Passed Chamber
- Enacted
Congressional oversightGovernment information and archivesGovernment studies and investigationsPerformance measurement