Federal Agency Customer Experience Act of 2019

United States116th CongressS-1275Senate
Updated: Jul 30, 2019

Summary

Federal Agency Customer Experience Act of 2019 This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.

Bill texts

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Timeline

Latest companion bill action

HR-2586: Federal Agency Customer Experience Act of 2019

Referred to the House Committee on Oversight and Reform.

  1. Passed/agreed to in Senate: Passed Senate with amendments by Voice Vote.(consideration: CR S5115-5117; text: CR S5115-5117)

  2. Message on Senate action sent to the House.

    Senate

  3. Referred to the House Committee on Oversight and Reform.

    House of Representatives

  4. Received in the House.

    House of Representatives