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United States Call Center Worker and Consumer Protection Act of 2021

USA117th CongressS-2409| Senate 
| Updated: 7/21/2021
Robert P. Casey

Robert P. Casey

Democratic Senator

Pennsylvania

Cosponsors (18)
Margaret Wood Hassan (Democratic)Catherine Cortez Masto (Democratic)Richard J. Durbin (Democratic)Edward J. Markey (Democratic)Kirsten E. Gillibrand (Democratic)Elizabeth Warren (Democratic)Alex Padilla (Democratic)Joe Manchin (Independent)Chris Van Hollen (Democratic)Christopher Murphy (Democratic)Debbie Stabenow (Democratic)Sherrod Brown (Democratic)Bernard Sanders (Independent)Tammy Baldwin (Democratic)Benjamin L. Cardin (Democratic)Raphael G. Warnock (Democratic)Gary C. Peters (Democratic)Richard Blumenthal (Democratic)

Commerce, Science, and Transportation Committee

  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
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Timeline

Bill from Previous Congress

S 116-1792
United States Call Center Worker and Consumer Protection Act of 2019
Jul 21, 2021
Introduced in Senate
Jul 21, 2021
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Jul 22, 2021

Latest Companion Bill Action

HR 117-4603
Referred to the Subcommittee on Consumer Protection and Commerce.
  • Bill from Previous Congress

    S 116-1792
    United States Call Center Worker and Consumer Protection Act of 2019


  • July 21, 2021
    Introduced in Senate


  • July 21, 2021
    Read twice and referred to the Committee on Commerce, Science, and Transportation.


  • July 22, 2021

    Latest Companion Bill Action

    HR 117-4603
    Referred to the Subcommittee on Consumer Protection and Commerce.

Commerce

Related Bills

  • HR 117-4603: United States Call Center Worker and Consumer Protection Act of 2021

United States Call Center Worker and Consumer Protection Act of 2021

USA117th CongressS-2409| Senate 
| Updated: 7/21/2021
United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
View Full Text

Suggested Questions

Get AI-generated questions to help you understand this bill better

Timeline

Bill from Previous Congress

S 116-1792
United States Call Center Worker and Consumer Protection Act of 2019
Jul 21, 2021
Introduced in Senate
Jul 21, 2021
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Jul 22, 2021

Latest Companion Bill Action

HR 117-4603
Referred to the Subcommittee on Consumer Protection and Commerce.
  • Bill from Previous Congress

    S 116-1792
    United States Call Center Worker and Consumer Protection Act of 2019


  • July 21, 2021
    Introduced in Senate


  • July 21, 2021
    Read twice and referred to the Committee on Commerce, Science, and Transportation.


  • July 22, 2021

    Latest Companion Bill Action

    HR 117-4603
    Referred to the Subcommittee on Consumer Protection and Commerce.
Robert P. Casey

Robert P. Casey

Democratic Senator

Pennsylvania

Cosponsors (18)
Margaret Wood Hassan (Democratic)Catherine Cortez Masto (Democratic)Richard J. Durbin (Democratic)Edward J. Markey (Democratic)Kirsten E. Gillibrand (Democratic)Elizabeth Warren (Democratic)Alex Padilla (Democratic)Joe Manchin (Independent)Chris Van Hollen (Democratic)Christopher Murphy (Democratic)Debbie Stabenow (Democratic)Sherrod Brown (Democratic)Bernard Sanders (Independent)Tammy Baldwin (Democratic)Benjamin L. Cardin (Democratic)Raphael G. Warnock (Democratic)Gary C. Peters (Democratic)Richard Blumenthal (Democratic)

Commerce, Science, and Transportation Committee

Commerce

Related Bills

  • HR 117-4603: United States Call Center Worker and Consumer Protection Act of 2021
  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted