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United States Call Center Worker and Consumer Protection Act of 2021

USA117th CongressHR-4603| House 
| Updated: 7/22/2021
David B. McKinley

David B. McKinley

Republican Representative

West Virginia

Cosponsors (82)
Donald Norcross (Democratic)Tim Ryan (Democratic)Val Butler Demings (Democratic)Marcy Kaptur (Democratic)Tom O'Halleran (Democratic)John Garamendi (Democratic)Jared F. Golden (Democratic)Ruben Gallego (Democratic)Marc A. Veasey (Democratic)Adam B. Schiff (Democratic)Tom Malinowski (Democratic)Ritchie Torres (Democratic)Stephanie N. Murphy (Democratic)Mark Pocan (Democratic)Abigail Davis Spanberger (Democratic)Joyce Beatty (Democratic)David N. Cicilline (Democratic)David J. Trone (Democratic)Brian Higgins (Democratic)Darren Soto (Democratic)Raul Ruiz (Democratic)Jefferson Van Drew (Republican)Joe Courtney (Democratic)Ilhan Omar (Democratic)Pete Aguilar (Democratic)Frederica S. Wilson (Democratic)Steven Horsford (Democratic)Dina Titus (Democratic)Michael F. Doyle (Democratic)Debbie Dingell (Democratic)Madeleine Dean (Democratic)Steve Cohen (Democratic)Jennifer Wexton (Democratic)Paul Tonko (Democratic)Angie Craig (Democratic)Thomas R. Suozzi (Democratic)John P. Sarbanes (Democratic)Rosa L. DeLauro (Democratic)Anthony G. Brown (Democratic)Frank J. Mrvan (Democratic)Daniel T. Kildee (Democratic)Ann M. Kuster (Democratic)Sean Patrick Maloney (Democratic)Don Bacon (Republican)Christopher H. Smith (Republican)John B. Larson (Democratic)Mark DeSaulnier (Democratic)Jim Cooper (Democratic)Elaine G. Luria (Democratic)Jahana Hayes (Democratic)Alma S. Adams (Democratic)Josh Harder (Democratic)Pramila Jayapal (Democratic)Sharice Davids (Democratic)Brad Sherman (Democratic)Henry Cuellar (Democratic)Antonio Delgado (Democratic)Conor Lamb (Democratic)Jamie Raskin (Democratic)Cynthia Axne (Democratic)Diana DeGette (Democratic)Andy Kim (Democratic)Julia Brownley (Democratic)William R. Keating (Democratic)Jeff Fortenberry (Republican)Rick Larsen (Democratic)Peter Welch (Democratic)Brian K. Fitzpatrick (Republican)Charlie Crist (Democratic)Elissa Slotkin (Democratic)Linda T. Sánchez (Democratic)Nanette Diaz Barragán (Democratic)Jesús G. "Chuy" García (Democratic)Jason Crow (Democratic)Jimmy Gomez (Democratic)Susie Lee (Democratic)Grace Meng (Democratic)Lloyd Doggett (Democratic)Bill Pascrell (Democratic)Katie Porter (Democratic)Susan Wild (Democratic)Mike Levin (Democratic)

Commerce, Manufacturing, and Trade Subcommittee, Armed Services Committee, Energy and Commerce Committee, Education and Workforce Committee, Oversight and Government Reform Committee

  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
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Timeline

Bill from Previous Congress

HR 116-3219
United States Call Center Worker and Consumer Protection Act of 2019
Jul 21, 2021

Latest Companion Bill Action

S 117-2409
Introduced in Senate
Jul 21, 2021
Introduced in House
Jul 21, 2021
Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Jul 22, 2021
Referred to the Subcommittee on Consumer Protection and Commerce.
  • Bill from Previous Congress

    HR 116-3219
    United States Call Center Worker and Consumer Protection Act of 2019


  • July 21, 2021

    Latest Companion Bill Action

    S 117-2409
    Introduced in Senate


  • July 21, 2021
    Introduced in House


  • July 21, 2021
    Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.


  • July 22, 2021
    Referred to the Subcommittee on Consumer Protection and Commerce.

Commerce

Related Bills

  • S 117-2409: United States Call Center Worker and Consumer Protection Act of 2021

United States Call Center Worker and Consumer Protection Act of 2021

USA117th CongressHR-4603| House 
| Updated: 7/22/2021
United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
View Full Text

Suggested Questions

Get AI-generated questions to help you understand this bill better

Timeline

Bill from Previous Congress

HR 116-3219
United States Call Center Worker and Consumer Protection Act of 2019
Jul 21, 2021

Latest Companion Bill Action

S 117-2409
Introduced in Senate
Jul 21, 2021
Introduced in House
Jul 21, 2021
Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Jul 22, 2021
Referred to the Subcommittee on Consumer Protection and Commerce.
  • Bill from Previous Congress

    HR 116-3219
    United States Call Center Worker and Consumer Protection Act of 2019


  • July 21, 2021

    Latest Companion Bill Action

    S 117-2409
    Introduced in Senate


  • July 21, 2021
    Introduced in House


  • July 21, 2021
    Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.


  • July 22, 2021
    Referred to the Subcommittee on Consumer Protection and Commerce.
David B. McKinley

David B. McKinley

Republican Representative

West Virginia

Cosponsors (82)
Donald Norcross (Democratic)Tim Ryan (Democratic)Val Butler Demings (Democratic)Marcy Kaptur (Democratic)Tom O'Halleran (Democratic)John Garamendi (Democratic)Jared F. Golden (Democratic)Ruben Gallego (Democratic)Marc A. Veasey (Democratic)Adam B. Schiff (Democratic)Tom Malinowski (Democratic)Ritchie Torres (Democratic)Stephanie N. Murphy (Democratic)Mark Pocan (Democratic)Abigail Davis Spanberger (Democratic)Joyce Beatty (Democratic)David N. Cicilline (Democratic)David J. Trone (Democratic)Brian Higgins (Democratic)Darren Soto (Democratic)Raul Ruiz (Democratic)Jefferson Van Drew (Republican)Joe Courtney (Democratic)Ilhan Omar (Democratic)Pete Aguilar (Democratic)Frederica S. Wilson (Democratic)Steven Horsford (Democratic)Dina Titus (Democratic)Michael F. Doyle (Democratic)Debbie Dingell (Democratic)Madeleine Dean (Democratic)Steve Cohen (Democratic)Jennifer Wexton (Democratic)Paul Tonko (Democratic)Angie Craig (Democratic)Thomas R. Suozzi (Democratic)John P. Sarbanes (Democratic)Rosa L. DeLauro (Democratic)Anthony G. Brown (Democratic)Frank J. Mrvan (Democratic)Daniel T. Kildee (Democratic)Ann M. Kuster (Democratic)Sean Patrick Maloney (Democratic)Don Bacon (Republican)Christopher H. Smith (Republican)John B. Larson (Democratic)Mark DeSaulnier (Democratic)Jim Cooper (Democratic)Elaine G. Luria (Democratic)Jahana Hayes (Democratic)Alma S. Adams (Democratic)Josh Harder (Democratic)Pramila Jayapal (Democratic)Sharice Davids (Democratic)Brad Sherman (Democratic)Henry Cuellar (Democratic)Antonio Delgado (Democratic)Conor Lamb (Democratic)Jamie Raskin (Democratic)Cynthia Axne (Democratic)Diana DeGette (Democratic)Andy Kim (Democratic)Julia Brownley (Democratic)William R. Keating (Democratic)Jeff Fortenberry (Republican)Rick Larsen (Democratic)Peter Welch (Democratic)Brian K. Fitzpatrick (Republican)Charlie Crist (Democratic)Elissa Slotkin (Democratic)Linda T. Sánchez (Democratic)Nanette Diaz Barragán (Democratic)Jesús G. "Chuy" García (Democratic)Jason Crow (Democratic)Jimmy Gomez (Democratic)Susie Lee (Democratic)Grace Meng (Democratic)Lloyd Doggett (Democratic)Bill Pascrell (Democratic)Katie Porter (Democratic)Susan Wild (Democratic)Mike Levin (Democratic)

Commerce, Manufacturing, and Trade Subcommittee, Armed Services Committee, Energy and Commerce Committee, Education and Workforce Committee, Oversight and Government Reform Committee

Commerce

Related Bills

  • S 117-2409: United States Call Center Worker and Consumer Protection Act of 2021
  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted