This bill mandates that telephone, cable, direct broadcast satellite (DBS), and internet providers with over 5,000 customers automatically credit customer billing statements for service outages. A credit equal to 1/30th of the monthly rate must be issued for each day a service is unavailable for four hours or more , or if provider-supplied equipment is not operating correctly for that duration. If a customer terminates service and the accumulated credit exceeds the amount due, the provider must issue a refund within 30 days via check, no-fee prepaid debit card, or electronic transfer, with an exception for high disbursement costs. This refund requirement does not apply to outages caused by pre-planned maintenance for which customers received advance notice. The bill directs the Federal Communications Commission (FCC) to establish rules for customer service improvements, including extending cable customer service requirements to other services, mandating the retention of customer service call recordings for at least one year, and prohibiting fees for call-back options. The FCC is also tasked with issuing rules and penalties for non-compliance within 18 months of enactment, while preserving more restrictive state laws. Additionally, the Federal Trade Commission (FTC) is required to implement standards for missed service appointments and address the burden of equipment returns for disabled individuals or those who do not drive, mandating alternate, no-cost return methods if significant. Finally, broadband internet service providers must report service outages to the FCC following the activation of the Disaster Information Reporting System.