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Social Security Customer Service Act

USA119th CongressHR-8190| House 
| Updated: 4/2/2026
Haley M. Stevens

Haley M. Stevens

Democratic Representative

Michigan

Ways and Means Committee

  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
This legislation requires the Commissioner of Social Security to ensure that the Social Security Administration's (SSA) full-time employee count meets or exceeds the level recorded on January 19, 2025 , within six months of the bill's enactment. The primary goal is to enhance customer service and operational efficiency by boosting staffing levels. A significant portion of the new hires, specifically 75 percent, must be allocated to direct public-facing and processing roles . These positions include staff in social security field offices, call centers for beneficiary inquiries, program service centers, payment processing, regional field offices, and those resolving disability benefits claims or disputes. The remaining 25 percent of new employees are designated for managerial or administrative support , ensuring that the front-line staff are adequately supported. This structured hiring approach aims to improve the SSA's capacity to serve beneficiaries and manage claims effectively.
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Timeline
Apr 2, 2026
Introduced in House
Apr 2, 2026
Referred to the House Committee on Ways and Means.
  • April 2, 2026
    Introduced in House


  • April 2, 2026
    Referred to the House Committee on Ways and Means.

Social Security Customer Service Act

USA119th CongressHR-8190| House 
| Updated: 4/2/2026
This legislation requires the Commissioner of Social Security to ensure that the Social Security Administration's (SSA) full-time employee count meets or exceeds the level recorded on January 19, 2025 , within six months of the bill's enactment. The primary goal is to enhance customer service and operational efficiency by boosting staffing levels. A significant portion of the new hires, specifically 75 percent, must be allocated to direct public-facing and processing roles . These positions include staff in social security field offices, call centers for beneficiary inquiries, program service centers, payment processing, regional field offices, and those resolving disability benefits claims or disputes. The remaining 25 percent of new employees are designated for managerial or administrative support , ensuring that the front-line staff are adequately supported. This structured hiring approach aims to improve the SSA's capacity to serve beneficiaries and manage claims effectively.
View Full Text

Suggested Questions

Get AI-generated questions to help you understand this bill better

Timeline
Apr 2, 2026
Introduced in House
Apr 2, 2026
Referred to the House Committee on Ways and Means.
  • April 2, 2026
    Introduced in House


  • April 2, 2026
    Referred to the House Committee on Ways and Means.
Haley M. Stevens

Haley M. Stevens

Democratic Representative

Michigan

Ways and Means Committee

  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted