This legislation, known as the "Keep Call Centers in America Act of 2025," aims to deter the relocation of call center operations and work outside the United States. It mandates that employers provide the Secretary of Labor with at least 120 days' notice before moving a call center or contracting call center work overseas, imposing a civil penalty of up to $10,000 per day for non-compliance. The Secretary of Labor is required to establish and maintain a publicly accessible list of these employers, who will remain on the list for up to five years unless they return operations to the U.S. or amend contracts to ensure U.S.-based work. Employers appearing on this list will be rendered ineligible for new Federal grants or guaranteed loans for a period of five years. For existing federal awards, listed employers will incur a monthly penalty equal to 8.3 percent of the total grant or loan dispersed and will lose eligibility for any further disbursements. The bill includes an exception allowing eligibility if an employer certifies they will return operations to the U.S. within 180 days, with cancellation and clawback provisions if they fail to meet this commitment. Additionally, the bill grants preference in Federal contracting to U.S. employers not on the list and stipulates that all call center work performed under Federal contracts must be conducted within the United States. Furthermore, the bill introduces new disclosure requirements for business entities engaged in customer service communications. At the beginning of each communication, agents must disclose their physical location , and if they are outside the U.S. or if artificial intelligence is being used, consumers must be informed and offered the option to be transferred to a U.S.-based human operator . The Federal Trade Commission (FTC) is tasked with promulgating regulations to implement these disclosure requirements and enforcing compliance, treating violations as unfair or deceptive acts or practices. Businesses are also required to annually certify their adherence to these disclosure provisions to the FTC.