Social Security Access Act

This bill mandates that the Commissioner of Social Security ensure individuals can access services, submit information, and apply for benefits through three distinct channels. These channels include a toll-free telephone service , an internet-based portal , and in-person assistance at Social Security Administration field offices, allowing direct assistance with inquiries, claims, and appeals. The telephone service must be available in English, Spanish, and other necessary languages across all U.S. geographic areas, with appropriate security safeguards. It specifically requires the ability to initiate and complete full applications for benefits and to request and verify changes to direct deposit information, overriding any subregulatory guidance. To ensure accountability, the Comptroller General must submit an initial report within one year on the implementation's effectiveness, barriers, and security measures. Subsequently, the Commissioner will provide annual reports detailing service channel usage, telephone wait times, security protocols, and plans for improving accessibility and service delivery.