Stuck On Hold Act

United States118th CongressHR-6656House of Representatives
Updated: Sep 25, 2024

Summary

Stuck On Hold Act This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

Bill texts

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Timeline

  1. DEBATE - The House proceeded with forty minutes of debate on H.R. 6656.

    House of Representatives

  2. On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)

    House of Representatives

  3. Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)

  4. Motion to reconsider laid on the table Agreed to without objection.

    House of Representatives