Stuck On Hold Act
USA118th CongressHR-6656| House
| Updated: 9/25/2024
Ken Calvert
Republican Representative
California
Ways and Means Committee, Veterans' Affairs Committee, Veterans' Affairs Committee, Economic Opportunity Subcommittee
- Introduced
- In Committee
- On Floor
- Passed Chamber
- Enacted
Stuck On Hold Act This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.
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Timeline
Introduced in House
Referred to the Committee on Ways and Means, and in addition to the Committee on Veterans' Affairs, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Referred to the Subcommittee on Economic Opportunity.
Subcommittee Hearings Held
Forwarded by Subcommittee to Full Committee (Amended) by Voice Vote.
Subcommittee Consideration and Mark-up Session Held
Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.
Mr. Bost moved to suspend the rules and pass the bill, as amended.
Considered under suspension of the rules. (consideration: CR H5776-5777)
DEBATE - The House proceeded with forty minutes of debate on H.R. 6656.
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
Motion to reconsider laid on the table Agreed to without objection.
Social Welfare
Department of Veterans AffairsSocial Security AdministrationTelephone and wireless communication
Stuck On Hold Act
USA118th CongressHR-6656| House
| Updated: 9/25/2024
Stuck On Hold Act This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.
Suggested Questions
Get AI-generated questions to help you understand this bill better
Timeline
Introduced in House
Referred to the Committee on Ways and Means, and in addition to the Committee on Veterans' Affairs, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Referred to the Subcommittee on Economic Opportunity.
Subcommittee Hearings Held
Forwarded by Subcommittee to Full Committee (Amended) by Voice Vote.
Subcommittee Consideration and Mark-up Session Held
Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.
Mr. Bost moved to suspend the rules and pass the bill, as amended.
Considered under suspension of the rules. (consideration: CR H5776-5777)
DEBATE - The House proceeded with forty minutes of debate on H.R. 6656.
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
Motion to reconsider laid on the table Agreed to without objection.
Ken Calvert
Republican Representative
California
Ways and Means Committee, Veterans' Affairs Committee, Veterans' Affairs Committee, Economic Opportunity Subcommittee
Social Welfare
- Introduced
- In Committee
- On Floor
- Passed Chamber
- Enacted
Department of Veterans AffairsSocial Security AdministrationTelephone and wireless communication