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United States Call Center Worker and Consumer Protection Act of 2019

USA116th CongressS-1792| Senate 
| Updated: 6/12/2019
Robert P. Casey

Robert P. Casey

Democratic Senator

Pennsylvania

Cosponsors (18)
Tom Udall (Democratic)Catherine Cortez Masto (Democratic)Richard J. Durbin (Democratic)Edward J. Markey (Democratic)Kirsten E. Gillibrand (Democratic)Kamala D. Harris (Democratic)Doug Jones (Democratic)Kyrsten Sinema (Independent)Jacky Rosen (Democratic)Joe Manchin (Independent)Chris Van Hollen (Democratic)Christopher Murphy (Democratic)Debbie Stabenow (Democratic)Sherrod Brown (Democratic)Tammy Baldwin (Democratic)Benjamin L. Cardin (Democratic)Gary C. Peters (Democratic)Richard Blumenthal (Democratic)

Commerce, Science, and Transportation Committee

  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
United States Call Center Worker and Consumer Protection Act of 2019 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
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Timeline
Jun 12, 2019
Introduced in Senate
Jun 12, 2019
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Jun 13, 2019

Latest Companion Bill Action

HR 116-3219
Referred to the Subcommittee on Consumer Protection and Commerce.
  • June 12, 2019
    Introduced in Senate


  • June 12, 2019
    Read twice and referred to the Committee on Commerce, Science, and Transportation.


  • June 13, 2019

    Latest Companion Bill Action

    HR 116-3219
    Referred to the Subcommittee on Consumer Protection and Commerce.

Commerce

Related Bills

  • HR 116-3219: United States Call Center Worker and Consumer Protection Act of 2019
Administrative law and regulatory proceduresBusiness recordsConsumer affairsFederal Trade Commission (FTC)Government information and archivesGovernment lending and loan guaranteesMilitary procurement, research, weapons developmentPublic contracts and procurementTelephone and wireless communicationUnemployment

United States Call Center Worker and Consumer Protection Act of 2019

USA116th CongressS-1792| Senate 
| Updated: 6/12/2019
United States Call Center Worker and Consumer Protection Act of 2019 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.
View Full Text

Suggested Questions

Get AI-generated questions to help you understand this bill better

Timeline
Jun 12, 2019
Introduced in Senate
Jun 12, 2019
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Jun 13, 2019

Latest Companion Bill Action

HR 116-3219
Referred to the Subcommittee on Consumer Protection and Commerce.
  • June 12, 2019
    Introduced in Senate


  • June 12, 2019
    Read twice and referred to the Committee on Commerce, Science, and Transportation.


  • June 13, 2019

    Latest Companion Bill Action

    HR 116-3219
    Referred to the Subcommittee on Consumer Protection and Commerce.
Robert P. Casey

Robert P. Casey

Democratic Senator

Pennsylvania

Cosponsors (18)
Tom Udall (Democratic)Catherine Cortez Masto (Democratic)Richard J. Durbin (Democratic)Edward J. Markey (Democratic)Kirsten E. Gillibrand (Democratic)Kamala D. Harris (Democratic)Doug Jones (Democratic)Kyrsten Sinema (Independent)Jacky Rosen (Democratic)Joe Manchin (Independent)Chris Van Hollen (Democratic)Christopher Murphy (Democratic)Debbie Stabenow (Democratic)Sherrod Brown (Democratic)Tammy Baldwin (Democratic)Benjamin L. Cardin (Democratic)Gary C. Peters (Democratic)Richard Blumenthal (Democratic)

Commerce, Science, and Transportation Committee

Commerce

Related Bills

  • HR 116-3219: United States Call Center Worker and Consumer Protection Act of 2019
  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
Administrative law and regulatory proceduresBusiness recordsConsumer affairsFederal Trade Commission (FTC)Government information and archivesGovernment lending and loan guaranteesMilitary procurement, research, weapons developmentPublic contracts and procurementTelephone and wireless communicationUnemployment