Legis Daily

Federal Agency Customer Experience Act of 2018

USA115th CongressHR-2846| House 
| Updated: 12/3/2018
Blake Farenthold

Blake Farenthold

Republican Representative

Texas

Cosponsors (2)
Kyrsten Sinema (Independent)Brian K. Fitzpatrick (Republican)

Homeland Security and Governmental Affairs Committee, Oversight and Government Reform Committee

  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
Federal Agency Customer Experience Act of 2017 This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency. Each agency that solicits voluntary feedback shall ensure that: responses to the solicitation remain anonymous, individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information, the voluntary nature of the solicitation is clear, and the proposed solicitation of voluntary feedback will contribute to improved customer service. Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback. OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites. The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

Bill Text Versions

View Text
4 versions available

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Timeline
Jun 8, 2017
Introduced in House
Jun 8, 2017
Referred to the House Committee on Oversight and Government Reform.
Nov 8, 2017

Latest Companion Bill Action

S 115-1088
Received in the House.
Mar 15, 2018
Committee Consideration and Mark-up Session Held.
Mar 15, 2018
Ordered to be Reported (Amended) by Voice Vote.
Jun 5, 2018
ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.
Nov 27, 2018
Placed on the Union Calendar, Calendar No. 810.
Nov 27, 2018
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.
Nov 29, 2018
Mr. Comer moved to suspend the rules and pass the bill, as amended.
Nov 29, 2018
Considered under suspension of the rules. (consideration: CR H9714-9716)
Nov 29, 2018
DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.
Nov 29, 2018
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715)
Nov 29, 2018
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)
Nov 29, 2018
Motion to reconsider laid on the table Agreed to without objection.
Nov 29, 2018
The title of the measure was amended. Agreed to without objection.
Dec 3, 2018
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
  • June 8, 2017
    Introduced in House


  • June 8, 2017
    Referred to the House Committee on Oversight and Government Reform.


  • November 8, 2017

    Latest Companion Bill Action

    S 115-1088
    Received in the House.


  • March 15, 2018
    Committee Consideration and Mark-up Session Held.


  • March 15, 2018
    Ordered to be Reported (Amended) by Voice Vote.


  • June 5, 2018
    ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.


  • November 27, 2018
    Placed on the Union Calendar, Calendar No. 810.


  • November 27, 2018
    Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.


  • November 29, 2018
    Mr. Comer moved to suspend the rules and pass the bill, as amended.


  • November 29, 2018
    Considered under suspension of the rules. (consideration: CR H9714-9716)


  • November 29, 2018
    DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.


  • November 29, 2018
    Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715)


  • November 29, 2018
    On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)


  • November 29, 2018
    Motion to reconsider laid on the table Agreed to without objection.


  • November 29, 2018
    The title of the measure was amended. Agreed to without objection.


  • December 3, 2018
    Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

Government Operations and Politics

Related Bills

  • S 115-1088: Federal Agency Customer Experience Act of 2017
Congressional oversightGovernment information and archivesGovernment studies and investigationsPerformance measurement

Federal Agency Customer Experience Act of 2018

USA115th CongressHR-2846| House 
| Updated: 12/3/2018
Federal Agency Customer Experience Act of 2017 This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency. Each agency that solicits voluntary feedback shall ensure that: responses to the solicitation remain anonymous, individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information, the voluntary nature of the solicitation is clear, and the proposed solicitation of voluntary feedback will contribute to improved customer service. Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback. OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites. The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

Bill Text Versions

View Text
4 versions available

Suggested Questions

Get AI-generated questions to help you understand this bill better

Timeline
Jun 8, 2017
Introduced in House
Jun 8, 2017
Referred to the House Committee on Oversight and Government Reform.
Nov 8, 2017

Latest Companion Bill Action

S 115-1088
Received in the House.
Mar 15, 2018
Committee Consideration and Mark-up Session Held.
Mar 15, 2018
Ordered to be Reported (Amended) by Voice Vote.
Jun 5, 2018
ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.
Nov 27, 2018
Placed on the Union Calendar, Calendar No. 810.
Nov 27, 2018
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.
Nov 29, 2018
Mr. Comer moved to suspend the rules and pass the bill, as amended.
Nov 29, 2018
Considered under suspension of the rules. (consideration: CR H9714-9716)
Nov 29, 2018
DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.
Nov 29, 2018
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715)
Nov 29, 2018
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)
Nov 29, 2018
Motion to reconsider laid on the table Agreed to without objection.
Nov 29, 2018
The title of the measure was amended. Agreed to without objection.
Dec 3, 2018
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
  • June 8, 2017
    Introduced in House


  • June 8, 2017
    Referred to the House Committee on Oversight and Government Reform.


  • November 8, 2017

    Latest Companion Bill Action

    S 115-1088
    Received in the House.


  • March 15, 2018
    Committee Consideration and Mark-up Session Held.


  • March 15, 2018
    Ordered to be Reported (Amended) by Voice Vote.


  • June 5, 2018
    ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.


  • November 27, 2018
    Placed on the Union Calendar, Calendar No. 810.


  • November 27, 2018
    Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.


  • November 29, 2018
    Mr. Comer moved to suspend the rules and pass the bill, as amended.


  • November 29, 2018
    Considered under suspension of the rules. (consideration: CR H9714-9716)


  • November 29, 2018
    DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.


  • November 29, 2018
    Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715)


  • November 29, 2018
    On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)


  • November 29, 2018
    Motion to reconsider laid on the table Agreed to without objection.


  • November 29, 2018
    The title of the measure was amended. Agreed to without objection.


  • December 3, 2018
    Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Blake Farenthold

Blake Farenthold

Republican Representative

Texas

Cosponsors (2)
Kyrsten Sinema (Independent)Brian K. Fitzpatrick (Republican)

Homeland Security and Governmental Affairs Committee, Oversight and Government Reform Committee

Government Operations and Politics

Related Bills

  • S 115-1088: Federal Agency Customer Experience Act of 2017
  • Introduced
  • In Committee
  • On Floor
  • Passed Chamber
  • Enacted
Congressional oversightGovernment information and archivesGovernment studies and investigationsPerformance measurement