Ensuring Fair Access to Veterans Healthcare Act This bill establishes in the Veterans Health Administration an Office of the Ombudsman, which shall: investigate and resolve complaints made by or on behalf of patients receiving medical care or hospital services at a Department of Veterans Affairs (VA) medical facility (covered patients) that relate to action, inaction, or decisions made by VA employees that may adversely affect such patients; assist covered patients in finding patient advocates, veterans service organizations, or other similar entities to advocate for their health, safety, welfare, and rights; ensure that covered patients have regular and timely access to Office services; administer the reporting system provided for by this Act; and provide training to local ombudsmen and volunteers. The Office shall establish a reporting system to collect and analyze complaint data in order to determine how to resolve significant VA medical facility problems. Each VA medical facility shall have a local ombudsman responsible for carrying out the duties of the Office at such location.
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Timeline
Introduced in House
Referred to the House Committee on Veterans' Affairs.
Referred to the Subcommittee on Health.
Introduced in House
Referred to the House Committee on Veterans' Affairs.
Referred to the Subcommittee on Health.
Armed Forces and National Security
Administrative remediesDepartment of Veterans AffairsExecutive agency funding and structureGovernment information and archivesGovernment studies and investigationsHealth care coverage and accessHealth care qualityHealth facilities and institutionsHospital careVeterans' medical careVeterans' organizations and recognition
To amend title 38, United States Code, to establish an Ombudsman within the Veterans Health Administration of the Department of Veterans Affairs.
USA115th CongressHR-2707| House
| Updated: 5/25/2017
Ensuring Fair Access to Veterans Healthcare Act This bill establishes in the Veterans Health Administration an Office of the Ombudsman, which shall: investigate and resolve complaints made by or on behalf of patients receiving medical care or hospital services at a Department of Veterans Affairs (VA) medical facility (covered patients) that relate to action, inaction, or decisions made by VA employees that may adversely affect such patients; assist covered patients in finding patient advocates, veterans service organizations, or other similar entities to advocate for their health, safety, welfare, and rights; ensure that covered patients have regular and timely access to Office services; administer the reporting system provided for by this Act; and provide training to local ombudsmen and volunteers. The Office shall establish a reporting system to collect and analyze complaint data in order to determine how to resolve significant VA medical facility problems. Each VA medical facility shall have a local ombudsman responsible for carrying out the duties of the Office at such location.
Administrative remediesDepartment of Veterans AffairsExecutive agency funding and structureGovernment information and archivesGovernment studies and investigationsHealth care coverage and accessHealth care qualityHealth facilities and institutionsHospital careVeterans' medical careVeterans' organizations and recognition